FAQs

How is it different from online shopping from a big retailer (e.g. Tesco direct)?

You more than likely shop from multiple types of retailers - maybe a major supermarket like Tesco, a discounter store such as Aldi and an independent like an international food shop.


Our vision is to put the high street online, allowing you to shop from the big retailers to the market stalls (and other stores not available online) on one centralised easy-to-use online platform. We give you the variety of the high street and the convenience of online shopping.


What is the story behind Ordrs?

It all started with values!


The co-founders, Jimi and Davidson met at the University of York - our mutual values to conduct business in an ethical manner and to have a positive impact on the world led to the creation of Ordrs. We have revoked deals with previous partners (which would have generated us great profits) due to our passion to carry out business in an ethical manner. 


Having seen the growth in the on-demand delivery space - the founding team members of Ordrs - Jimi and Davidson ran tests at the University of York (our place of study) which were successful. We then trialled our service in Lewisham and learnt even more! We are constantly evaluating to make a service that will add great value to your life!


Can I shop from more than one store?

Yes, that is a key factor which makes us unique! You can place an ordr from all the stores on our website!


Can you add more products to your website?

We update products on our website frequently - we can add new items within minutes. Leave us a message on the live chat, email us at davidson@ordrs.co.uk or call us on +44 7534055985 and we’ll add your product suggestions right away!


Can I request more items after I have placed an ordr?

Of course! Just drop us a message on the live chat, email us at davidson@ordrs.co.uk or call us on +44 7534055985 - we’ll sort it out as soon as possible!


Do you facilitate same-day delivery?

Yes, we provide same-day delivery, however, delivery slots are very limited so place your ordr as soon as possible!


How much does it cost?

We charge £4.99 for delivery within 2 days - book fast to claim a same-day delivery slot!


Can I choose my delivery slot?

Yes, once you place an ordr - we’ll reach out and agree on the best delivery slot for you!


Not all items are on your website, can I still get these products delivered to me?

Not to worry!


We have a list section at checkout, you can manually type the extra items that you’d like and pay for them at the door by card or cash.


Alternatively, we are actively adding products to our website - drop us a message on the live chat, email us at davidson@ordrs.co.uk or call us on +44 7534055985 - we can add your desired products within minutes!


What are the available delivery slots?

Delivery slots run out quick! But are mostly available in the evenings and on the weekends - they are quite flexible and we can alter them to fit your needs - just let us know when is best for you!


Can I repeat an ordr which I placed before?

On the account page, you can check your previous ordrs and easily reordr the same products.


Does Ordrs operate on the weekend?

Yes, most of our delivery slots are available on the weekend!


Can I get fresh produce from the butchers?

Yes, you can, we have a local partner in Lewisham called Ameen Butchers & Groceries - in which you can buy fresh produce.


Which areas are you available in?

We operate in the following:

  • Lewisham
  • Peckham
  • Nunhead
  • Camberwell
  • Brixton
  • Dulwich
  • Southwark
  • Bexley
  • Bromley
  • Greenwich

...But we are always looking to expand so do sign up to our newsletter and keep an eye out!

Is there a minimum ordr?

There is no minimum spend!


You can spend a penny if you want - we don’t mind!


Would you be able to supply products like yam, plantain and other ethnic produce?

Yes, we have a local partner called Ameen Butchers & Groceries which provide top quality Asian, African and Carribean produce. We are actively looking to expand - drop us a message and let us know which types of stores that you’d like on our site!


Which stores can I buy from?

Currently, you can shop from Tesco, Aldi, Iceland and Ameen Butchers & Groceries (our local partners). These were the most popular stores purchased from during our trial. We are actively looking to expand so let us know the stores that you’d like us to add to our website.


How does it work?

Simply add the products that you’d like to cart then checkout.


We will then reach out and confirm a delivery slot which best suits your availability and then deliver your groceries to your doorstep.


Can I pay cash in hand?

In most cases, Ordrs only takes card payments from our website as it allows us to provide you with the safest possible experience. It also creates a safer working environment for our Ordrs team. There are some allowances in which we can take cash or card at the door which include requesting items that are not on our website or adding more products to your ordr after you’ve placed it.


Are you looking for delivery drivers?

We are not currently looking for delivery drivers but are looking to expand our team in the near future. If you are interested, you can drop us an email at davidson@ordrs.co.uk.


Do you have an app?

We currently do not have an app but are looking to create one in the near future.


Do you only have grocery stores on your platform?

Yes, we are currently only focused on grocery stores, however, we may consider expanding the types of stores on our website.

ght to your home on the same day. Same day delivery.